What is Observability and its importance for end-to-end visibility of IT infrastructures? 

Most organizations in recent years have been facing multiple challenges such as: the adoption of IT infrastructure and cloud solutions with microservices, containers, serverless functions, etc. As well as remote work, increased interaction and use of the internet and web and mobile applications. This has led to a more demanding user experience and expectations.

How can we ensure a satisfactory user experience, the continuity of critical services and compliance with business KPIS?

Implementing observability as a solution What is observability? It can be called as a trend in the use of technological tools with the ability to give a transversal visibility of the operation in real time, centralizing and correlating business information, tools, infrastructure and applications, beyond the traditional monitoring.

What are the 3 pillars of Observability?

Metrics, traces and logs. With this, you will be able to obtain important data in a single system and you will be able to answer questions such as: Is there a problem? Where is the problem? What is causing the problem?

Not only is it giving us information on consumption and the general health of the services, as traditional monitoring does, but it also allows us to know the behavior of the systems, the reason for that behavior and how it may behave in the future. This gives us the ability to prevent incidents and make informed and proactive decisions.

The benefits don’t end there. By providing end-to-end visibility, observability makes it possible to align operational KPIs with those of the business, prioritizing user experience and the performance of critical services. It facilitates the prediction and prevention of incidents, promotes the quality and agility of DevOps processes, decreases escalation time and therefore incident detection and resolution times.

What solutions to use for observability?

Through solutions such as APM (Application Performance Monitoring), synthetic monitoring (Synthetics) and RUM (Real user monitoring), it is possible to evaluate the correct operation of web and mobile applications, infrastructure, services and code that support them. It is also possible to have traceability of customer activity, such as, for example, in purchasing processes on the web or performing a transaction.

The value provided by the observability in your technological environment is reflected in the way you respond to the needs and expectations of users in an agile way; in the proactive decision making of your team, to know and remedy failures and respond in favor of the user to have an optimal and pleasant experience in the interaction with your organization.

At Panorama Technologies we can help you obtain end-to-end visibility of your IT infrastructure, improve all your processes in your systems and optimize your team’s working hours.