Company in the aviation sector achieves visibility over its entire business of offering and selling online tickets
Executive Summary
A prominent international aviation company sought visibility into all its online transactions, including tracking third-party ticket sellers, current offers, customer requests, server errors that may prevent a sale, and web queries. Additionally, they needed a research platform to search for specific errors.
Challenges
Use Cases
Impacted Areas
Integrated data sources
Results and achievements
Solution
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Understanding internally generated transactional and web flows.
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Indexing and interpreting custom data that could contain over 100 lines of information each.
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Providing different levels of visibility to the organization.
Integration of Custom Sources:
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Integration with the company’s proprietary applications.
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Deployment of agents that do not impact the core infrastructure.
Operational Visibility:
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Dashboards with correlations, statistics, and customized KPIs.
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Ability to investigate incidents.
Alerting:
- Implementation of customized alerts to the business or network team for handling incidents that could result in revenue loss.
- Business
Networks and Security:
- Apache
Custom:
- Own web servers and in-house applications.
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Creation of a centralized platform for key indicators for the company.
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Custom report generation.
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Alerting platform with integration capabilities to various corporate systems.
