Banking company obtains visibility of its operational flows, enabling better business decision making.

Summary

A company in the banking sector with a large presence in Latin America as a financial support entity, offering customers the following services: bank accounts, payroll and credit, in its digital transformation process initiated a project to launch the mobile platform so that its users can process through it, open accounts and perform procedures such as checking balances without standing in line at their physical branches. They opted for Splunk as their ally in monitoring their virtual platform and in which they achieved:

 

  • Reduction in response times of internal flows.
  • Identify denial of creating accounts.
  • Identify number of errors and their root cause in certain time slots of the day.
  • Visibility of the company’s entire cross-functional operation.

Challenges

To achieve a monitoring to obtain traceability of the entire flow of its onboarding operation, in order to evidence failures in each of the processes involved, to evidence transaction times and to obtain appropriate metrics for the operation. With all of the above, to be able to identify in real time situations that could affect the final customer experience.

Use Cases

 

  • Visibility of service health.
  • Development of a specialized module to search by user criteria.
  • Reduce impact due to delays in service response times.
  • Development of reports for each flow of the operation.
  • Monitoring of database transaction components.
  • VPN availability monitoring.

Impacted Areas

 

  • IT Infrastructure
  • Monitoring
  • Development
  • Business
  • Channels

Integrated Data Sources

 

  • Database registration
  • Application logs
  • Openshift (Red Hat) logs
  • Indexing continuous telnet script response to an IP and port.

Solution

Splunk Enterprise

Results and achievements

Transversal monitoring of its operation flows in which traceability is known and provides a total overview of the business. The above, making it possible to anticipate failures and solve existing ones. With Splunk, it was possible to reduce the response times of the operations carried out in the banking applications. Each segmented flow was obtained and now they can perform detailed analysis of the causes of their failures, react proactively through alerts defined under their own thresholds and have a synergy between the different areas involved in the process: infrastructure, monitoring, development and business. The above, designed to provide a better experience to the end customer and be reflected in increased profits.

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